Careers

Application Specialist

Research and Development / Philippines

Overview

The Application Specialist is expected to deliver high quality, comprehensive support on SurgeryOptimizer to a variety of end users.  This position requires strong written and verbal communication skills. JIRA case notes must be kept up to date and accurately record a defined problem statement, troubleshooting efforts, results and next steps with timeframes to be taken, along with actual time worked.

Qualifications

  • Bachelor’s Degree or equivalent experience
  • Minimum of 1+ year/s experience of Enterprise application support experience
  • Knowledge of SQL relational database management systems preferred
  • Experience and demonstrated ability in conflict resolution and customer service techniques.
  • Ability to work flexible hours and willingness to receive calls outside of office hours
  • Superior communication, organizational, and problem solving skills

Responsibilities

  •  Develop an in-depth product knowledge on SurgeryOptimizer
  • Leverage Perioperative Management domain expertise to provide optimum solutions
  • Utilize his/her technical ability to prioritize Level II support issues and respond appropriately to multiple critical situations.
  • Research application questions by setting up scenarios and testing the application.
  • Trouble shoot, analyse and solve interface issues
  • Trouble shoot web and database sever communication and configuration issues
  • Trouble shoot, analyse and solve complex customer issues
  • Analysing customer configurations and thinking out of the box to resolve and/or find a work around or alternative solutions.
  • Reproducing and meticulously documenting software defects, making recommendations for product enhancements where appropriate
  • Author knowledgebase articles
  • Producing high quality training material
  • Monitoring, deploying and maintaining client production environments

To apply, send your resume to cathy@friartuck.net